Refund policy

30-Day Returns

At Maison & Sage, we want you and your dog to love your purchase.

Our change-of-mind return policy applies to orders delivered in Australia and the USA. Please request your return within 30 days of delivery.

To qualify, your item must be unused, in its original condition, with any tags attached and in its original packaging. We also require your order number, receipt or another form of proof of purchase.

These change-of-mind conditions do not limit your rights relating to faulty, damaged or incorrectly supplied items.

How to Request a Return

Please email hello@maisonandsage.com within 30 days of receiving your order to request a change-of-mind return.

Include your order number or other proof of purchase and the reason for your return.

Once your request has been reviewed, we will provide the appropriate return address and instructions. Returns are made by mail to the designated address.

Please contact us before sending anything back so we can direct your return correctly.

Return Shipping

For change-of-mind returns, customers are responsible for arranging and paying for return shipping, including obtaining any required shipping label. Maison & Sage does not provide prepaid return labels for these returns.

We recommend using a tracked shipping service and retaining your postage receipt, as you are responsible for ensuring your change-of-mind return reaches the designated return address.

Different arrangements may apply to damaged, faulty or incorrectly supplied items, as explained below.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact hello@maisonandsage.com as soon as reasonably possible if an item is damaged, faulty or incorrect.

We will assess the issue and arrange an appropriate resolution in accordance with applicable consumer protection laws, including a repair, replacement or refund where required.

Maison & Sage will cover reasonable return costs where required by law.

The 30-day change-of-mind return window and the requirements for unused items, tags and original packaging do not restrict your statutory rights.

Final-Sale Items

Change-of-mind returns and exchanges are not available for items clearly identified as final sale before purchase.

This exclusion does not affect your rights relating to faulty, damaged or incorrectly supplied items.

Refunds

Once we receive your return, we will inspect it and notify you whether your refund has been approved.

For eligible returns, we will complete our assessment and issue the refund to your original payment method within 15 calendar days of receiving the returned item, or sooner where required by law.

Your bank or payment provider may require additional time to make the funds available.

We do not charge restocking fees.

If you have not received an update or refund confirmation within 15 calendar days of your return reaching us, please contact hello@maisonandsage.com.

Exchanges

If you would like to exchange an eligible unused item, please contact hello@maisonandsage.com within 30 days of delivery.

Exchanges are subject to product availability. We will confirm the return instructions and any applicable shipping costs before you proceed.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under applicable consumer protection laws.